FAQS

 

​What materials are PORTUS products made from?
Each PORTUS collection uses carefully selected materials suited to bathroom environments, including Durasein® Solid Surface.

Refer to individual product pages for exact material details.

Are PORTUS products suitable for residential and commercial projects?
Yes, PORTUS products are designed for both residential and commercial bathroom applications.
Offering durable finishes and contemporary designs suited to a variety of spaces.

Can I purchase PORTUS products online?
While you can browse our range online, orders are processed directly through our team.

Visit our Elia Bathrooms showroom in Lane Cove to explore the collection in person, speak with our team, and place your order.

Once purchased, you can choose between direct delivery or local warehouse pickup.

Alternatively, contact us at info@portusdesign.com.au to check stock availability and start your order. 

Can PORTUS products be customised?

PORTUS products are not available for customisation. Products can only be purchased in the colours, finishes and sizes listed on our website.

Do PORTUS products come with technical specifications, drawings, warranty information, care & cleaning guides, or installation instructions?
Yes. Technical specifications, warranty information, care & cleaning guides, and installation instructions are available on product pages where applicable.

How do I choose the right product size for my bathroom?
Product dimensions, technical specifications and installation requirements are listed on each product page.

We recommend confirming measurements with your installer before purchase.

Do I need a professional installer?
Professional installation by a qualified tradesperson is recommended to ensure correct fitting, performance and warranty compliance.

Do PORTUS products come with a warranty?

Yes, PORTUS products are backed by manufacturer warranties. Warranty periods vary depending on the product category. Please refer to the individual product page for specific warranty information. 

How do I care for PORTUS products?
For regular cleaning, use a soft cloth with warm water and a mild detergent. Avoid abrasive cleaners, harsh chemicals, and rough cleaning tools, as these may damage the product's finish.